At Jack & Jones Store, we’re committed to providing premium contemporary menswear with exceptional service. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two convenient shipping options to suit your needs:

  • Standard Shipping (£12.95) – Delivered via DHL or FedEx within 10-15 business days after dispatch
  • Free Shipping – Available on orders over £50, delivered via EMS within 15-25 business days after dispatch

Note: We ship worldwide except to certain remote areas and parts of Asia. Shipping times may vary depending on your location and customs processing.

Returns & Exchanges

We want you to love your Jack & Jones purchase. If you’re not completely satisfied, you may return most items within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange, items must be:

  • In original condition with all tags attached
  • Unworn, unwashed, and free from damage
  • In original packaging
  • Accompanied by proof of purchase

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Gloves
  • Tights

These items may only be returned if faulty.

How to Return an Item

Follow these simple steps:

  1. Contact us at [email protected] within 15 days of receiving your order using the template below
  2. Wait for authorization – We’ll respond within 24 hours (GMT business days) with a Return Merchandise Authorization (RMA) number and instructions
  3. Package your return securely with the original packing slip and clearly write the RMA number on the outside
  4. Ship your return to:
    ALLMODEAPPAREL LTD
    Returns Department
    53 Great Horton Rd
    Bradford, GB BD5F 1DW

Return Shipping Costs: Customers are responsible for return shipping costs unless the item is faulty.

Return Request Email Template

Use this format when requesting a return:

Subject: Return Request – Order #[Your Order Number]

Dear Jack & Jones Customer Service,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to be returned/exchanged:

  • Product Name: [e.g., Slim Fit Blazer]
  • Size: [e.g., M]
  • Color: [e.g., Navy]
  • Quantity: [e.g., 1]
  • Reason: [e.g., Incorrect size/Changed mind/etc.]

Please advise if you require any additional information to process this request.

Best regards,
[Your Full Name]
[Your Contact Number]

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing: Allow 5-10 business days for the refund to appear in your account

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

To exchange an item:

  1. Follow the standard return process above
  2. Clearly state you wish to exchange the item
  3. Specify the replacement item (name, size, color) in your email

We’ll ship the replacement once we receive your return. You’ll be responsible for any price difference and additional shipping costs.

Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the issue and your order details
  • We’ll arrange a free return label and expedite your replacement or refund

Style Advice

Unsure about sizing for our blazers or footwear? Our customer service team can provide style advice to help you get the perfect fit on your first order.

For any questions about our shipping or returns policy, please contact our customer service team at [email protected].